Troubleshooting Guide: Why Your Arlo Camera Not Scanning QR Code

Arlo Camera not Scanning QR Code

In the ever-evolving world of home security, Arlo has made a name for itself with its innovative and user-friendly security camera systems. One crucial step in setting up your Arlo camera is scanning the QR code. It’s an essential part of the setup process, but what do you do when your Arlo camera not scanning QR code as expected? In this comprehensive guide, we’ll explore common issues and solutions related to “Arlo camera not scanning QR code.” Whether you’re a new Arlo user or an experienced one encountering this issue, we’ve got you covered.

Understanding the Importance of QR Code Scanning

Before we dive into the troubleshooting steps, it’s essential to understand why scanning the QR code is such a vital part of the Arlo camera setup. The QR code contains essential information about your camera, such as its unique identification, network settings, and other configuration details. By scanning this code, you enable your camera to establish a connection with your network and the Arlo app. This connection is the backbone of your camera’s functionality, allowing it to record, stream, and send alerts to your mobile device.

Common Reasons for Arlo Camera Not Scanning QR Code

  • QR Code Damage: The most obvious reason for the issue is a damaged QR code. Any scratches, smudges, or dirt on the code can make it difficult for the camera to scan. Ensure that the QR code on the camera is clean and free of obstructions.
  • Poor Lighting Conditions: Lighting is a crucial factor when it comes to QR code scanning. If the lighting in the camera’s field of view is inadequate, it might struggle to recognize the code.
  • Network Issues: Sometimes, network problems can interfere with the scanning process. If your camera is not connected to the same network as your smartphone, it won’t be able to scan the QR code successfully.
  • Firmware or App Updates: Outdated firmware on your camera or an outdated Arlo app can cause compatibility issues, leading to difficulties in scanning the QR code.
  • Camera Placement: The camera’s placement might also affect its ability to scan the code. It should be properly aligned with the code and at an appropriate distance for a successful scan.

Troubleshooting Arlo Camera Not Scanning QR Code

Now, let’s explore some troubleshooting steps to resolve the issue and get your Arlo camera up and running:

  1. Clean the QR Code: Begin by cleaning the QR code on your Arlo camera. Use a soft, lint-free cloth to wipe away any smudges or dirt. Make sure it’s clear and easy to read.
  2. Check Lighting Conditions: Ensure that the area around your camera has adequate lighting. If necessary, use an external light source to improve the conditions.
  3. Verify Network Connection: Double-check that your camera and smartphone are connected to the same Wi-Fi network. Inconsistent network connections can lead to QR code scanning problems.
  4. Update Firmware and App: Make sure your Arlo camera has the latest firmware installed. Similarly, ensure that you’re using the most recent version of the Arlo app on your smartphone. Outdated software can cause compatibility issues.
  5. Align the Camera Properly: Position your camera properly so that it has a clear and unobstructed view of the QR code. Ensure that the camera is at the right distance for scanning.
  6. Restart Camera and Smartphone: Sometimes, a simple restart can solve the problem. Turn off both your camera and smartphone, and then power them back on. Attempt the QR code scan again.
  7. Factory Reset: If none of the above steps work, you can try performing a factory reset on your camera. This should be a last resort, as it will erase all your camera’s settings. Consult the user manual for instructions on how to perform a factory reset.

Frequently Asked Questions (FAQs)

Q1: What if the QR code on my Arlo camera is damaged beyond repair?

A1: If the QR code on your Arlo camera is damaged, and you’re unable to scan it, you should contact Arlo’s customer support for assistance. They may provide guidance or solutions to help you set up your camera without the QR code.

Q2: Can I use a printed QR code for setup if the original one is unreadable?

A2: Arlo recommends using the original QR code that came with your camera for setup. However, if it’s unreadable, you can contact Arlo support to explore alternative setup methods.

Q3: What do I do if my camera still won’t scan the QR code after trying all the troubleshooting steps?

A3: If you’ve exhausted all troubleshooting steps and your camera still won’t scan the QR code, it’s best to reach out to Arlo’s customer support. They can provide advanced technical assistance and explore potential issues with your camera.

Q4: Can I use a different device to scan the QR code?

A4: Yes, you can use a different smartphone or tablet to scan the QR code if your primary device is experiencing issues. Ensure that the alternative device is connected to the same Wi-Fi network.


Arlo Camera Setup is a straightforward process, but when you encounter the issue of “Arlo camera not scanning QR code,” it can be frustrating. The QR code is the gateway to your camera’s functionality, and resolving this issue is crucial. By following the troubleshooting steps outlined in this guide and ensuring that your QR code is clean and visible, you can successfully set up your Arlo camera.

However, if you find yourself unable to resolve the problem after trying all the steps, don’t hesitate to contact Arlo’s customer support for expert assistance. They have a dedicated team ready to help you overcome any issues and get your Arlo camera up and running to secure your home.

Remember, a reliable and functional security camera system is essential for the safety of your property and loved ones, and addressing the QR code scanning issue is a vital step in that direction.

Contact Us

If you require further assistance or have specific questions about your Arlo camera setup, please feel free to reach out to Arlo’s customer support team. You can contact us via our website or chat with our dedicated support team for prompt assistance with your Arlo camera-related concerns. Your security and peace of mind are our top priorities, and we’re here to help you every step of the way.

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